Check-in is from 3:00 PM onwards, and check-out is by 10:00 AM. We can sometimes accommodate early check-in or late check-out upon request, depending on availability. Please contact us in advance if you need flexible timing.

Our host lives in the same building and will personally greet you and show you to your apartment, providing a brief orientation upon arrival. The apartment door is equipped with an electronic keypad lock, so self check-in is also available if preferred. We'll send you the keypad code on your check-in day. Once inside, you'll find card keys that allow easy access without entering the code each time you return.

Yes, high-speed fiber internet is included at no extra cost. The connection provides 600 Mbps for both upload and download speeds (actual speed test results), making it excellent for video calls, remote work, and streaming. WiFi password will be provided with your check-in instructions.

All utilities, high-speed WiFi, basic linens and towels, essential kitchen equipment, toiletries, laundry detergent, and coffee are included. We provide everything needed for comfortable daily living.

There is a coin parking lot directly in front of the building, available 24 hours for ¥2,000 per day. If this lot is full, there are several other coin parking options in the surrounding area. However, Tokyo's excellent public transportation system means most guests find they don't need a car during their stay, as trains and subways provide convenient access throughout the city.

Friends are welcome for reasonable social visits, keeping in mind this is a quiet residential area. Overnight guests require advance notice and additional fees. Unregistered overnight stays discovered without prior arrangement will result in triple rate charges, as this violates local housing regulations.

We welcome responsible guests who appreciate quiet residential living. Children 10 and older may stay with adult supervision, provided they can respect the peaceful neighborhood environment.

Our cancellation policy is as follows:
Up to 14 days before check-in: Free cancellation
Up to 7 days before check-in: 50% charge
Up to 3 days before check-in: 80% charge
1 day before check-in or later: 100% charge (no refund)
*For reservations of 3 months or longer, free cancellation is available up to 30 days before check-in, with 50% charge applying from 30 days to 3 days before check-in.

Each apartment has its own designated mailbox, so you can receive mail by including your room number in the address. For package deliveries when you're not available or for pickup services, our host will assist you. Please coordinate delivery timing with us to ensure smooth handling of your packages.

Yes, the apartment includes a dedicated work desk with good natural light and reliable high-speed internet. The quiet residential location provides a productive work environment during business hours.

The compact but complete kitchen includes a refrigerator, stovetop, microwave, toaster, electric kettle, coffee maker, and all essential cookware and utensils. Perfect for preparing meals from simple breakfasts to full dinners.

Himokitazawa Station is an 8-minute walk away, with direct access to Shibuya (4 minutes) and Shinjuku (7 minutes). From these major hubs, you can reach any major areas in Tokyo within 20-30 minutes.

Comprehensive cleaning is included between guests. For extended stays, additional cleaning can be arranged for an extra fee. Each apartment is equipped with a Roomba robot vacuum for your convenience during your stay. We also provide all necessary cleaning supplies for guest use.

Your host lives in the same building and is available to assist immediately with any questions about the property, neighborhood recommendations, or practical matters like translation assistance. Regular support is available from 10:00 AM to 8:00 PM daily, with 24-hour emergency support when needed.

Unfortunately, pets are not permitted in the apartment due to building regulations and to maintain the clean environment for all guests.

Yes, you'll have excellent shopping options within walking distance. There's a Lawson convenience store just 1 minute away for daily essentials and quick purchases. For groceries, Ozeki offers everyday items at reasonable prices, while Bioral specializes in organic products. Seijo Ishii carries a wide selection of international foods and gourmet items, and Miyata-ya is known for high-quality meats. This variety of food sources makes it easy to find everything you need for cooking at home.

Yes, we have a few important rules to maintain a comfortable environment for all guests and neighbors:
- Absolutely no smoking anywhere on the premises (we charge a $500 cleaning fee if smoking is detected)
- No shoes inside the apartment (following Japanese custom)
- Quiet hours: 10:00 PM to 9:00 AM (we're in a very quiet residential neighborhood, so please keep noise levels down at all times, especially during quiet hours)
- Please keep the apartment clean and separate trash according to the provided instructions